Every purchase made through your board (a posting package, a subscription payment, a claimed free tier, a job-seeker membership) lands on the Orders page. It is your sales ledger: who bought what, for how much, with which discount, and whether the payment actually went through. This guide reads the table column by column and covers the CSV export.
Open your sales ledger
In the sidebar, open Monetization and click Orders.
Before your first sale the page shows "No orders yet. When an employer buys a product, it'll show up here with its status and amount." Once sales exist, they appear newest first.
Which purchases create orders
Paid checkouts: an order is created when the buyer starts checkout (status Pending) and marked Paid when Stripe confirms the payment. A checkout that is abandoned long enough expires and the order flips to Canceled on its own.
Subscription renewals: every successful billing period lands as its own paid order, so a monthly plan produces one order per month.
Free products: claimed free tiers appear as orders too, with "Free" in the Amount column, so you can see adoption of your free offering in the same ledger.
External payment URL products are the one exception: because the buyer pays outside easyboard (your own invoice or gateway), no order is recorded, and you track those sales wherever the money actually moves.
Read the columns
Product: the product's name at the time of purchase. Orders keep their record even if you later delete the product.
Buyer: the employer name when the purchase is linked to an employer on your board, otherwise the name entered at checkout, with the buyer's email underneath.
Amount: what was charged, in the order's currency. Free products and zero-amount orders show "Free".
Discount: the amount taken off, shown as a negative value with the coupon code under it. An en dash means no discount was applied. Cross-check codes on the coupon's redemptions page: Coupons and discounts.
Status: see the next section.
Date: when the order was created.
Order statuses explained
Paid (green): the payment succeeded. This is the only status that counts as revenue in reports.
Pending: checkout was started but hasn't completed, typical for a buyer sitting on the Stripe Checkout page or an asynchronous payment method still settling.
Canceled: the checkout expired without payment; abandoned checkouts end up here rather than lingering as pending.
Failed (red): the payment was attempted and declined.
Refunded: the payment was returned to the buyer.
Export to CSV
Click Export in the top-right of the Orders page. (The button is disabled while there are no orders.)
Your browser downloads a CSV, and a confirmation shows how many orders were exported.
The file contains one row per order with these columns: Date, Product, Pricing, Status, Amount, Currency, Discount, Buyer name, Buyer email, Employer, Coupon, Referral, Payment intent, Subscription, Invoice, Checkout session. Amounts are in major units (for example 199.00), ready for a spreadsheet. The last four columns are Stripe identifiers, so your accountant can match every row to the exact Stripe object, and the Referral column carries the affiliate code when a sale was referred (see Affiliate and referral tracking).
Refunds and payouts
Orders is a ledger, not a payment console, and deliberately so:
Refunds are issued from your own Stripe dashboard, since the money sits in your Stripe account. Find the charge (the CSV's Payment intent column, or the Stripe links on the Payment platform page, get you there fast) and refund it in Stripe.
Payouts to your bank follow your Stripe payout schedule; easyboard is not involved and takes no cut of any order.
Recurring revenue: each subscription period's successful payment appears as its own paid order, while the subscription's lifecycle (renewal date, cancellation) lives on the Subscriptions page: Employer subscriptions and packages.
For trends rather than individual sales (revenue over time, top products), use the revenue view under Insights: Board analytics.